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PMOUSE PAD WOOD TOP DRIVERS

Does an external mouse work (if available)?.

This link will help you to find the model no: I would like to know the following information to assist you better:

I appreciate the steps you have performed and have certainly done a good job. You have performed updates on the laptop and even reset the laptop and the issue persists. I understand that you have an HP Envy X360 laptop and the touchpad stopped working. I came across your post and would like to help. Though the steps are for Win8, they will work for Win10 too. If the test passes then please initiate a system refresh (repair). If the test fails then it would be a hardware failure and you may reach out to our HP phone support to explore the hardware service options Click Mouse/Touchpad, then select the test you want to run and follow the instructions.

Please initiate a test on Mouse/Touchpad - There are 2 mouse tests to determine if the mouse is functioning correctly - the Pointer Test and the Drag and Drop Test.

The HP PC Hardware Diagnostics (UEFI) main menu is displayed. Turn on the computer and immediately press the F2 key repeatedly, about once every second. Hold the power button for at least five seconds to turn off the computer. If the touchpad continues to not work then let us run a hardware test on the touchpad by following the below steps: Please restart the laptop after installing the drivers.

PMOUSE PAD WOOD TOP DRIVERS

I was able to pull the exact drivers because of the model no. Download and run the touchpad drivers if you still haven't.